Direct Selling Compliance & Grievance Redressal Cell
Established Under Consumer Protection (Direct Selling) Rules, 2021
1. Direct Selling Statutory Undertaking
INDIA Shopping strictly operates as an ethical, compliant Direct Selling Entity under the guidelines of the Consumer Protection (Direct Selling) Rules, 2021 framed by the Ministry of Consumer Affairs, Food and Public Distribution, Government of India.
- ✔ Genuine Product Distribution: Every joining activation is accompanied by physical consumer goods with doorstep delivery.
- ✔ Zero Registration Fees: We do not charge any fee for joining, registration, or maintaining associate membership.
- ✔ No Money Circulation: The Company strictly rejects any form of Ponzi, pyramid, or chit fund circulation. Incentives are generated solely through product turnover.
- ✔ 7-Day Cooling-Off & Buyback: Full right to cancel and return product within 7 days of package delivery.
2. Designated Grievance Redressal Officer
In accordance with Rule 5(6) of the Consumer Protection (Direct Selling) Rules, 2021, INDIA Shopping has appointed a designated Grievance Redressal Officer to address all consumer and direct seller inquiries, complaints, and disputes:
Mr. Anil Kumar Nayak
Grievance Redressal Officer
Designation:
Head of Customer Support & Grievance Cell
Official Grievance Email:
support@indiashopping.shop
Helpline / Support Phone:
+91 82240 33690
Working Hours:
Monday to Saturday (10:00 AM – 6:00 PM)
3. Grievance Resolution Timelines
- Acknowledgment: Every complaint received by email or dashboard ticket will be officially acknowledged with a unique Complaint Tracking ID within 48 hours.
- Resolution: The grievance will be thoroughly investigated and resolved within an outer limit of 30 days from the date of receipt.
- Escalation: If an associate remains unsatisfied with the initial resolution, they may request an escalated review by the executive management panel.